Together with the Customer Care team, we gather post-booking survey feedback & record it in an internal software system
Assign quote inquiries to the sales team and gain exposure to several different destinations on Kensington Tours’ portfolio
Using internal travel software, record positive client feedback on Kensington website
Assist Director of Operations in reviewing of client testimonials online
Ad Hoc program assistance based on interest level and performance
The ideal candidate is…

Passionate and curious about the world of travel
Possesses great attention to detail and can multi-task
A proactive self-starter who isn’t afraid to improvise or make independent decisions when needed
Has strong written and verbal communications skills
Exhibits a positive attitude and outlook in all situations
Comfortable with repetitive tasks and is able to focus their attention on a single task as successfully as when working on multiple projects
Delivers their A-game no matter how big or small the assignment is
Excellent time management skills and ability to meet deadlines
Computer and technically savvy – proficient with Windows & Microsoft Office (Word, Excel, Outlook)
Learning opportunities, we offer are…

Destination-specific FAM presentations: Get to learn about a country from a Destination Expert’s perspective
Self-guided “Tips from the Top” training: Develop or further improve your skills such as e-mail etiquette, persuasive communication, how to succeed as a sales specialist, and many more
Learn about the world of NPS: How do companies within industries beyond just travel track and measure their client satisfaction – and what to do with this information?
Shadowing sessions: Step into the shoes of our Operations Specialists and Destination Experts to follow their day and learn from the best
…with many more.

Additional information
We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results.  We all play a part in the success of the company and are proud of what we do.

Please note that this is a hybrid role, located at 2 Queen Street East, Toronto, ON

We thank all candidates for their interest however only those selected for an interview will be contacted. Successful candidates will receive communications from the Navigatr Talent Acquisition team, our exclusive recruitment partner.

Navigatr is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

About the Company:
Kensington Tours

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