Job Description:
We are looking for a passionate and customer-focused Online Customer Service Representative to join our team. In this role, you will be the voice of our company, providing exceptional service and support to our customers. Your primary responsibility will be to ensure a positive customer experience by addressing inquiries, resolving issues, and delivering timely solutions.
Key Responsibilities:
Respond promptly and professionally to customer inquiries across multiple channels (phone, email, chat).
Assist customers with product information, order status, and troubleshooting issues.
Resolve customer complaints effectively and efficiently, aiming for first-contact resolution.
Document customer interactions and maintain accurate records in our database.
Collaborate with internal teams to address customer needs and improve service processes.
Provide feedback and insights to management on recurring customer issues and trends.
Maintain a positive and professional demeanor, even in challenging situations.
Requirements:
High school diploma or equivalent; additional education or certification in customer service is a plus.
Proven experience in a customer service role or related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in using customer service software and tools.
Ability to work well both independently and as part of a team.
Flexibility to work various shifts, including evenings and weekends, as needed.
Benefits:
Health, dental, and vision insurance.
Paid time off and holiday pay.
Retirement savings plan with employer match.
Employee discounts and perks.
Competitive salary and performance-based incentives.
Comprehensive training and onboarding program.
Opportunities for career advancement within the company.
A supportive and collaborative work environment.