About Kinaxis
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers.
Our regional offices serve as centralized hubs where employees and customers from across Europe and the UK can come together to work towards solving some of the biggest challenges facing supply chains. People matter at Kinaxis and we are committed to helping you grow professionally as you take the first step in crafting your career journey.
Location
This is a remote position. You can work from home and be located anywhere in the UK
About the team
You will be part of the Customer enablement team assisting in the creation of amazing presentations to market our Training portfolio to our customers and partner organizations.
This is an 8-month position, starting May 2025.
To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date.
What you will do
- As a Customer Enablement Representative, your primary focus will be ensuring that our customers know about all the exciting new training and certification offerings we have in our portfolio.
- You'll play a role in supporting customers from the moment they purchase a subscription, working to maximize their usage of the platform, achieve their educational goals, and ultimately renew their subscription.
- You will be responsible for identifying customers needing extra support and attention and, at first, progressing these cases to the relevant team/team members, whilst engaging in in-depth training, learning from your colleagues. This role is perfect for someone who wants to play a pivotal role in ensuring our customers’ success while helping them fully utilise our Learning experience platform.
- In this role you will:
- Outreach, via call and email, new or existing customers who may have stalled in the set-up process or be struggling to fully utilize their purchased subscription
- Book in onboarding and refresher calls for these customers with our team, using usage and other reporting tools to prioritize your approach
- Triage customer problems for the attention of the relevant teams internally, collaborating closely with Sales, Renewals, Customer Success and Professional Services to deliver a unified, high-quality customer experience.
- Familiarize yourself with our customer portfolio and personas and their various and specific needs, become a platform and content expert, learn how to explain technical elements in an accessible way for our customers
- Ensure CRM data is updated accurately, identifying any missing contact information and prospecting for new contacts where necessary
- Present and market our Education portfolio to customers and partners
What we are looking for
- Currently enrolled or recent graduate of a computer science, supply chain, or other relevant program
- Ability to work as part of a team and independently
- Proficiency in Microsoft PowerPoint
- Analytical skills
- Good presentation and communication skills
Things that would definitely help
- You are comfortable delivering online presentations, speaking to customers on the phone and recording client-facing videos
- You have strong organizational skills and thrive in a fast-paced environment where priorities can shift
- You are eager to learn about the product and passionate about helping customers achieve their goals
- You enjoy communicating with diverse audiences, including customers and internal teams, and are equally adept at listening and speaking
- You have the skills to discuss technical topics like account set-up and platform authentication with ease and clarity, and a thirst for knowledge where things are new to you
- You have a genuine passion for education and believe in the value of our platform
We’re accepting applications now through end of day on Tuesday, January 21, 2025. All submissions will be reviewed during this time, as well as after the posting closes.
#Internship, #Intern, #LI-EK1
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
