ABOUT US:

Founded in 1976, Startec’s unwavering commitment to solving client problems has driven our growth to become a leader in the engineering, design, manufacture and service of compression and processing and refrigeration systems across North America. Like an Everyday Maverick, our companies are driven to find a better way.

BEHAVORIAL ASSESSMENT:

All applicants must complete the Traits and Behaviors Assessment below when submitting their application. Please proceed using the link: https://app.traits.com/survey/a56e7669-2ba6-4573-83cd-800831da5362

POSITION OVERVIEW:

Startec Corporate Services is currently searching for a IT Helpdesk Intern to work at our Shepard office location (9423 Shepard Road SE. Calgary, Alberta T2C 4R6).

The IT Help Desk Intern role offers an excellent opportunity for a proactive individual to build hands-on IT support experience. As an integral part of the IT team, you will provide technical support to users, troubleshoot hardware and software issues, and deliver top-tier customer service.

This is a 3–5 month term position, covering a maternity leave.

KEY PERFORMANCE INDICATORS (KPI):

TECHNICAL SUPPORT (Weighting 75%)

Ticket Management

Deliver exceptional customer service by promptly responding to user inquiries, addressing concerns, and providing timely resolutions to technical issues. Maintain a professional and courteous demeanor at all times
Manage help desk tickets efficiently by accurately documenting and prioritizing use requests.
Update ticket statuses, follow up with users to ensure issue resolution, and escalate complex problems to senior technicians when necessary

Hardware/Software Installation & Configuration

Assist with the deployment and setup of new computer systems, peripherals, and network devices
Assist users with the installation, configuration, and troubleshooting of software applications, including operating systems, productivity tools, and specialized software used within the organization
Perform basic hardware maintenance tasks such as installing or replacing components, troubleshooting hardware failures, and ensuring the proper functioning of computer peripherals
Adhere to IT security policies and procedures to ensure the confidentiality, integrity, and availability of organizational data. Educate users on security best practices and assist with security-related inquiries

IT ADMINISTRATION (Weighting 25%)

User Training & Documentation

Assist in the development of user-friendly documentation, manuals, and guides to assist users in resolving common technical issues independently. Conduct training sessions or workshops to educate users on IT best practices and new technologies

IT Inventory Management

Maintain accurate records of IT assets, including computers, peripherals, and software licenses
Conduct periodic inventory audits to track asset usage and identify discrepancies

QUALIFICATIONS:

Relevant degree such as Computer Science, Information Technology, or a related field
Experience in Windows platform and Microsoft Office 365
Microsoft Azure Fundamental Certification would be considered an asset
Basic knowledge of Active Directory Services and Microsoft 365 would be an asset
Experience with Microsoft 365 Suite, i.e., Microsoft Teams, Notes, Forms, Intune, etc., would be considered an asset
Excellent customer service skills combined with strong verbal and written communication skills
Strong Analytical and problem-solving skills
Able to multi-task in a high paced environment with conflicting priorities
A quick learner who can easily understand new concepts

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.

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Startec Compression & Process and Startec Service

IT Help Desk Intern