As an Online Chat Representative, you will be the first point of contact for our customers, assisting them with inquiries and resolving issues through live chat. Your role will involve providing timely and accurate information while ensuring a positive customer experience.
Key Responsibilities:
- Engage with customers via live chat, addressing inquiries and resolving issues promptly.
- Maintain a high level of product knowledge to provide accurate information.
- Assist in troubleshooting and resolving technical issues.
- Document customer interactions in our CRM system.
- Collaborate with team members to improve service quality and customer satisfaction.
- Stay updated on company products, services, and policies.
- Follow up with customers to ensure their issues are resolved satisfactorily.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in customer service or a related field is preferred.
- Excellent written communication skills with a strong attention to detail.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills and a customer-oriented mindset.
- Familiarity with CRM systems and live chat software is an advantage.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- Additional perks, such as remote work options, flexible hours, etc.
